Help Center

• Can I order individual parts like trophy figures or medal neck ribbons?
• How do I find the specifications of an item?
• How do I reset my password?
• How much does shipping cost?
• I just placed my order but see I made a mistake. How can I fix this?
• What if I placed an order with the wrong shipping address?
• What is the cost of personalization?

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• Can I make a change to my order?
• Can I place my order online?
• How can I place my order?
• How do I submit my customizations?
• How long will it take to receive my order?
• When is the absolute last day that I can place my order?
• Will I receive a confirmation that my order was placed?

• Are my payments secure?
• Can I pay with a Purchase Order?
• Can I pay with Paypal?
• What mailing address should I use for payment?
• Will sales tax be applied to my order?

• Can I add my Logo/Artwork to my items?
• Can I fax over my engraving?
• Can I order awards now without engraving and get the plates after we have our winners?
• Can I use special characters or a language other than English?
• How can I make one line of my personalization stand out?
• How many characters can an award have?
• How much does it cost to personalize?

• Can I order additional plates for a perpetual trophy?
• Does the height of the trophy include the topper figure?
• If I order medals, do they come with a neck ribbon?
• What customized plate or plaque can I use outdoors?
• Where can I find the product dimensions?
• Which award material is heavier, Acrylic, Glass, or Crystal?

• Can I pick up my order to save on shipping?
• Do you ship internationally?
• How do I track my order?
• Is Free Shipping Available?
• What shipping company do you use?